Motorcycle Customer Satisfaction Survey
Please answer question Case before continuing.
Please answer question Id# before continuing.
Enter Case and Id#:
Did you have to call more than once before you were able to speak to a Honda customer service representative?
Approximately how many minutes was your initial hold time?
Less than 1
11 or more
Was your initial hold time reasonable?
What Honda powersports product did you contact us about?
On Road Motorcycle
Off Road Motorcycle
All-Terrain Vehicle (ATV)
Multi-purpose Utility Vehicle (MUV)
Personal Watercraft (PWC)
What was the reason for your call?
(check all that apply)
Request literature about Honda products
Request a manual for your Honda product
Get help with product and/or technical issues
Get information about recalls/campaigns
Get information about parts availability
Questions about warranty service for your vehicle
Questions about non-warranty repairs
Get information about dealership locations
Get help with dealer related issues
Please rate your Honda Motorcycle Customer Support Representative on the following:
Overall support experience
Ability to talk or correspond with someone quickly
Timeliness of the action taken
Rate your satisfaction with the action taken to resolve your request for assistance:
Not at all satisfied
I am still waiting for resolution to my request
Which of the following best describes the fairness of Honda's decision in this matter?
More than fair
Less than fair