Motorcycle Customer Satisfaction Survey

1. Your Name:
First
Last


2. Enter Case and Id#:
Case
Id#


3. Did you have to call more than once before you were able to speak to a Honda customer service representative?
Yes
No

4. Approximately how many minutes was your initial hold time?
Less than 1
1-2
3-4
5-6
7-8
9-10
11 or more

5. Was your initial hold time reasonable?
Yes
No

6. What Honda powersports product did you contact us about?
On Road Motorcycle
Off Road Motorcycle
Scooter
All-Terrain Vehicle (ATV)
Multi-purpose Utility Vehicle (MUV)
Personal Watercraft (PWC)
Other (please specify) 

7. What was the reason for your call? (check all that apply)
Request literature about Honda products
Request a manual for your Honda product
Get help with product and/or technical issues
Get information about recalls/campaigns
Get information about parts availability
Questions about warranty service for your vehicle
Questions about non-warranty repairs
Get information about dealership locations
Get help with dealer related issues
Other (please specify) 

8. Please rate your Honda Motorcycle Customer Support Representative on the following:
Excellent Very good Good Fair Poor
Overall support experience
Ability to talk or correspond with someone quickly
Courtesy
Knowledge
Timeliness of the action taken

9. Rate your satisfaction with the action taken to resolve your request for assistance:
Extremely satisfied
Very satisfied
Somewhat satisfied
Not at all satisfied
I am still waiting for resolution to my request

10. Which of the following best describes the fairness of Honda's decision in this matter?
More than fair
Fair
Less than fair

Privacy Policy and Terms of Use

http://powersports.honda.com/privacy.aspx

http://powersports.honda.com/terms.aspx